I'm switching provider!
- John Rosier

- Oct 20
- 2 min read

Recently, I transferred my ISA from HL to Interactive Investor. The switch went well and I'm happy with Interactive Investor's service.
I have now initiated the transfer of my SIPP.
Two reasons:
First, I was becoming increasingly frustrated that HL would not allow me to trade some stocks that I wanted to. HL stipulates that they must settle on Crest. Frontline is just such an example. I can't trade it on HL, but I can on II.
Second, costs. I will save a not inconsiderable amount of money by switching. To start with, the annual charge will be quite a lot less. On top of that, I should make quite a saving on foreign exchange charges. With HL, every time I buy or sell an overseas stock, I am charged a prohibitive foreign exchange fee - in my mind, it should be market rate plus 10 basis points. Interactive Investor also charges a high forex fee, but it does give you an option to settle in the currency of the stock being traded. So, if I were to reduce one of my Canadian stocks, I could choose to keep the C$ in a separate pot, thus avoiding the foreign exchange fee. If I then buy another C$ stock, I can settle it from the C$ pot.
I have been with HL a long time and have, on the whole, been impressed with the service. It was a difficult decision, but in my case, I think switching makes sense.
I am definitely not suggesting people follow my lead, but it is worth checking that one is getting the best service and not being overcharged. Those savings compound over the years. A lot will depend on the size of portfolios - for me, it makes sense.






Hi John, I am about to do similar - am awaiting my TF cash withdrawl to come through and will then be off to II. I reckon between trading costs and management fees (which are huge for HL on unit trusts) I should save between £2-3k pa.
My PF has gone back to having a lot of UT's within it (which it hadn't for the last 5 years) and as I manage multiple ISA's & SIPPs for the family my trading volumes are quite high.
How long did the transfer process take you? And any tips for making it easier?
Hl has a new owner………
John - how long did the switch take?
Hi John, I’m with II for my ISA which is where I get caught by their high Forex conversion rates - +/- 1.5% each way in or out of the foreign currency. The problem with an ISA is you can’t leave your dollars in dollars, you’re not allowed multiple currencies, unlike with a standard trading account and SIPPs.
The FX fee is a real bugbear for me. A reasonable spread is OK but the outperformance of international equities is impaired by this HL policy